Privacy policy

What are cookies?

Cookies are small data files that are received on the terminal from the website visited and are used to record certain interactions of browsing on a website by storing data that can be updated and retrieved. These files are stored on the user's computer and contain anonymous data that is not harmful to their computer. They are used to remember the user's preferences, such as the selected language, access data or personalization of the page.

Cookies can also be used to record anonymous information about how the visitor uses the site. For example, from which web page you accessed it or if you used a banner ad to get there.


Why does THIS WEBSITE use cookies?

THIS WEBSITE uses strictly necessary and essential cookies for you to use our websites and be able to move freely, use secure areas, configure personalized options, etc. In addition, it uses cookies that collect data related to web usage analysis. These are used to help improve the service for the user, measuring the use and performance of the page to optimize and personalize it.

Our sites may also have social media links (such as Facebook or Twitter). THIS WEBSITE does not control the cookies used by these external websites. For more information about cookies from social networks or other third-party websites, we advise you to review your own cookie policies.


How do we use the different types of cookies?

According to its purpose:

Technical cookies

The technical cookies are essential and strictly necessary for the correct operation of a web portal and the use of the different options and services it offers.

For example, those used for session maintenance, response time management, performance or validation of options, use of security elements, content sharing with social networks, etc.

Personalization cookies

These cookies allow the user to specify or customize some features of the general options of the web page. For example, set the language, locale or browser type.

Analytical cookies

Analytical cookies are the ones used by our web portals to create navigation profiles and to be able to know the preferences of users in order to improve the offer of products and services.

For example, by means of an analytical cookie, the geographical areas of most interest to a user, which product is most accepted, etc. would be controlled.

Advertising/advertising cookies

Advertising cookies allow the management of advertising spaces according to specific criteria. For example, the frequency of access, edited content, etc.

Advertising cookies allow, through the management of advertising, to store behavioral information through the observation of habits, studying the accesses and forming a profile of the user's preferences, in order to offer him advertising related to interests in your profile.

According to deadline:

Session cookies

Session cookies are those that last as long as the user is browsing the web page and are deleted when they finish doing so.

Persistent cookies

These cookies are stored on the user's terminal for a longer time, thus facilitating the control of the chosen preferences without having to repeat certain parameters each time the website is visited.

And if I don't want to have these cookies or do nothing about them?

To comply with current legislation, we must ask for your permission to manage cookies. If you decide not to authorize the treatment by telling us that you do not agree, we would only use technical cookies, as they are essential to browse our website. In this case, we would not store any cookies. If you continue to browse our website without refusing permission, this means that you agree to its use.

Keep in mind that if you reject or delete web browsing cookies, we will not be able to maintain your preferences, some features of the pages will not be operational, we will not be able to offer you personalized services and every time you browse our website we will have to request your authorization for the use of cookies again.

If, however, you decide to modify the configuration of your access to the website, you should know that it is possible to delete cookies or prevent this information from being recorded on your computer at any time by modifying the configuration parameters of your browser:

These browsers are subject to updates or modifications, so we cannot guarantee that they will fully match your browser version. You may also be using another browser not covered in these links such as Konqueror, Arora, Flock, etc.

To avoid these mismatches, you can access directly from the options of your browser which is usually found in the Options menu, in the "Privacy" section. (Please see your browser's help for more information.)


Are the data collected in cookies used on websites other than THIS WEBSITE?

Some of our cookies are used to generate advertising in third-party networks or to perform analytics for which we use external tools on THIS WEBSITE. The cookies used are for the exclusive use of the bank and its group of companies, which in no case markets them.

In THIS WEBSITE we work with reliable suppliers who help us in the management and personalization of our web pages.

So what does the above information mean?

If you accept our cookies, you allow us to improve the websites of THIS WEBSITE to offer you optimal access and give you a more effective and personalized service.

In addition, you can configure your browser to set that only trusted websites or pages you are currently browsing can manage cookies, allowing you to select your preferences.

With this policy, THIS WEBSITE demonstrates its commitment to current legislation on the use of cookies, giving you information so that you can understand what type of cookies we use and why we do it. With this we aim to provide you with transparency in relation to the data processed during the navigation made from your computer on our website.

This policy is reviewed periodically to ensure its validity, so it may be modified. We recommend that you visit the page regularly, where we will inform you of any updates.


Where can I get more information?

If you need to obtain more information about the cookie directive, please consult the Official State Gazette published last March 31, 2012 (for Spain), in which the directives on electronic communications are transposed. You can also consult the directive a Information Commissioner's Office (in English).

Additionally, you can access some educational videos published by the Spanish Data Protection Agency in which it is explained, step by step, how to configure the privacy options of browsers, social networks and the most common mobile operating systems, at AEPD videos.